LLANTRISANT
CARE HOME
STATEMENT
OF PURPOSE
Who
is the Home Manager for your home?
The Registered Manager
The Registered Home Manager is Ms. Marilyn Lunnon RGN 1. Marilyn has a wealth of experience spanning nearly 17
years working within the NHS and the Independent Sector at management level
specialising in care for the older person.
Who works at your Home- Our Staff?
Residents and their representatives
can be assured that they are supported at all times by suitably qualified and
experienced staff.
We have purposefully not established a
fixed staffing notice for our home as we believe that residents care needs are
a fluctuating situation and minimum staffing today may not suit their needs
tomorrow. We therefore offer reassurances that we will always work in excess of
National recognised staffing levels and in addition to this, continuously
monitor care delivery including social interaction to ensure that care needs
are delivered at the most appropriate level and to the highest standards at all
times.
We appreciate that the delivery of
high standards of care and support to our residents is dependent on not only
good recruitment procedures but the ongoing support and training of staff. All
staff receive not only ongoing mandatory training but training which is supported
by the company to at least NVQ level 2, and usually to NVQ level 3 and above.
How
is your home organised in supporting you?
Who
can we Support & provide Accommodation for?
Llantrisant Care Home provides a
highly professional care service for persons who require varying degrees of
personal, healthcare and nursing assistance to maintain an optimum level of
independence.
We provide respite, if there is a bed
available, medium to permanent accommodation; for those over and under 65 who
require nursing care, and those who are over 65 who require personal care and
support only, although two places are offered in this category for persons
under 65. The home welcomes both male and female residents and respite guests, and
a choice as to the gender of your care staff
will be offered whenever possible.
We have 35 rooms, 12 to the ground
floor for personal residential care, 23 to the first floor for nursing care,
which includes 5 which are suitable for permanent wheelchair users or those
with a physical disability. With a team of experienced staff, Registered Nurses,
NVQ qualified care assistants and a variety of experienced support staff, we
ensure the provision of an appropriate care programme, which is resident
focussed and individualised, in a supportive and non- restrictive environment.
Resident’s views on all aspects of the
service are sought by means of individual consultation, questionnaires, and residents
meetings, as well as during informal social occasions with residents’
representatives; this is supplemented by statutory requirements for review with
the Local Authority or Local Health Board for those who have their care
commissioned by such authorities.
Each resident at Llantrisant Care Home
is unique and is treated as an individual. Therefore we provide a home where
individuality is emphasised, and the emphasis is given to:-
Privacy
We respect the rights of the residents
to be left alone and undisturbed whenever they wish as long as the environment
is safe to do so. They also will have the right to meet family, friends and
visitors without being overlooked or overheard. Staff will always show regard
for the privacy of individuals.
Dignity
This is the understanding of the residents
needs and treating them with respect. We will always respect their rights to
privacy and confidentiality.
Independence
We will support the resident to take
calculated risks, to make decisions and think and act for themselves, ensuring
that a reasonable balance is kept
between independence and risk taking.
The residents care needs will be reviewed regularly and as changes occur to
reflect these risks.
Choice
We will ensure the residents have the
opportunity to make informed choices and that individuality is respected.
Rights
Llantrisant promotes human rights for
all residents. We will ensure that no discrimination is evident on the grounds
of age, gender, race, language or religion.
Fulfilment
We will enable the resident to realise
their own aims and help them to achieve these goals in all aspects of daily
living. We will understand and meet the resident’s spiritual and emotional
needs as far as possible and strive to create a lifestyle that is flexible and
adaptable as their needs and wishes change.
Philosophy of Care
Llantrisant Care Home aims to provide
a friendly, secure, relaxed and homely environment in which the residents care,
well-being and comfort are of prime importance.
All staff at all times strive to
preserve and maintain the dignity, individuality and privacy of all resident’s within
a warm and caring atmosphere, and in doing so will be sensitive to the residents
ever-changing needs. Such needs may be medical, therapeutic, cultural,
psychological, spiritual, emotional, and social, and the residents will be
encouraged to participate in the development of their individualised care plans
in which the involvement of family and friends may be appropriate and is
greatly valued.
The resident whose home we provide
care and support within is a valued member of the community at Llantrisant Care
Home and the wider local community and our work in support of them reflects
this at all times.
The Resident has the
right to:-
- Dignity
- Kindness
- Privacy
- Confidentiality
- Freedom
of activity [subject to safety]
- Receive
visitors
- Receive
a high standard of care
Be consulted on matters that effects
them at all times
All staff within the home are
appropriately trained to deliver the highest standards of care. All newly
appointed staff undergo an extensive induction programme as specified by the
Care Council for Wales 2002. A
continuous staff-training programme is implemented to ensure that these high
standards are maintained in line with the latest developments in Care Practices
as may be laid down in legislation and the Care Standards Act Wales (Regulations
2002) and as regulated against by the Care & Social Services Inspectorate
Wales. All the Care Staff receive support to achieve a minimum of NVQ Level 2
in Care, with additional support staff undertaking NVQ or similar training in
their particular area of practice.
How can you move in, & why we can’t support some care needs?
Prior to moving into the home, an
assessment will be undertaken by the home manager to both establish your needs
and ensure that the home can meet these needs. This assessment will include,
physical, emotional and cultural needs including any specific areas of personal
safety and risk. During your stay at Llantrisant both the staff delivering your
care and other caring agencies that are involved will continuously review these
assessed needs.
Pre admission visits and trial stays
at the home are offered, and we would actively encourage you to pre-book your
trial visit whether this is for a meal at the home with your family or friends
or an overnight or weekend stay.
We are not able to offer care to those
with a diagnosis of dementia/mental infirmity or who have learning disabilities
as their primary care need
We do not actively intend to offer
accommodation in an unplanned way, however we do appreciate that circumstances
may occur that initiate an ‘emergency’ or ‘hasty’ move into the home for a
short or long term stay.
When a Resident does move in as an
emergency it is the policy of the home to work with all the concerned agencies
to minimise any risks in meeting un-assessed needs. A 24 hour care plan in
completed in conjunction with the placing authority/Care Manager or the person
who has an appropriate understanding of the residents care needs prior to the
resident moving in, and is reviewed on a 6 hourly basis to minimise risk. A
full care plan is completed at the earliest opportunity to meet all identified
needs
You will be involved personally in the
planning of this care and encouraged to remain as independent as possible with
the support of the staff.
You will be offered a key worker when
you move in, who will assist you with information about the home, routine, and
when needing to purchase such things as toiletries, they will also be actively
involved in empowering you within the care planning process and explaining
procedures within the home. When required they will liaise with your family or
any representative on your behalf.
How can we help you pursue social activities, hobbies & leisure
interests including attendance at religious services and contact with your
family and friends?
Resident’s family and friends are
encouraged to visit regularly and maintain contact by letter or telephone when
visiting is not possible. In these cases staff will offer assistance where
needed for residents to write and send mail. We also provide email and internet
services that will be fully facilitated.
Visitors will be welcomed at all
reasonable times, and are asked to inform the Nurse-in-Charge of the unit of
their arrival and departure.
For Security and Fire Safety reasons,
visitors must sign the visitors book on each occasion, and we would request
that visit are not made to the care home after 22:00 unless absolutely
necessary.
The Resident has the right to refuse
to see any visitor, and this will be respected and upheld by the Nurse-
in-Charge who will, if necessary, inform the visitors of the resident’s wishes
and ask them to leave the home.
Whilst we
cannot allow the residence of pets within the home, we do encourage ‘well
behaved’ animal friends to visit, but ask that you respect the wishes of your
fellow residents who may not be so welcoming to your friend.
We offer a
wide range of activities both inside and outside of the home. With entertainers
visiting the home and a range of art and craft activities as well as more
traditional board games, quizzes and reminiscence group work being provided.
We are hoping to provide raised vegetable and
flower beds area to our garden, with a greenhouse, the vegetables we grow will
supplement the fresh vegetable provision on our daily menu, and whilst not truly organic are very local and Rhondda
grown leaving a very small carbon footprint! Supervision will be provided for
residents wishing to garden and we plan to have an annual hanging basket
competition for the summer and a bulb growing event in the spring. Whilst we
respect all religions and denominations our harvest festival is celebrated on
the first Sunday in September with other seasonal events taking place
throughout the year.
Although we
cannot facilitate support to all residents at al times if each requested
accompaniment to a religious service, we endeavour to make arrangement for such
services on a reasonable basis outside of the home with home based services and
communion being facilitated whenever possible and on request at all other times
How do we find out that the service we provide meets your needs, manage
complaints you may make & carry out reviews of your service delivery plan?
The quality
of care is reviewed annually. The representative of Abraham Nursing Homes Ltd
obtains the views of residents, their representatives and any Local Authority
or Local Health Board representatives. They will also consult with staff
employed at the home. Following the consultation period a report will be
written and made available within 28 days for residents, their representatives,
any local Authority or local Health Board representative, staff employed at the
home, and the National Assembly (CSSIW).In addition to this provision the CSSIW
can request that an additional assessment of the home is undertaken by the
Registered Provider, which will be carried out by us and made available for
public review in addition to the CSSIW within 28 days. You can be assured that
only accurate information will be reported and that the reports compiled by us
for your information will not be misleading in any way.
In the event
of the CSSIW notifying us of any improvements that we need to make, with regard
to compliance with the Care Standards Act 2000 these will be met within
specified timescales and the CSSIW Vale & Valleys Regional office notified
when compliance is achieved.
If as a resident, relative or friend,
you feel there is cause for complaint, you should at first discuss the matter
with the Nurse-in-Charge, this is known as ‘Local resolution’ and will be
resolved as soon as reasonably practicable and in any event within 14 days.
If the matter is in your opinion, a
serious one, or if you remain dissatisfied, you can either speak to, or write
to the Home Manager or to the Director. A full investigation will be made into
the complaint, and you will be advised of the result as soon as is reasonably
practicable and in any event within 35 days. You will be provided with a
written report which will summarise the nature and substance of the complaint,
the conclusions and the action to be taken as a result of your complaint.
If, after this investigation, and/or
35 days you are still not satisfied, we will notify the local regional office
of the CSSIW with regard to our delay in resolution.
You are also encouraged if you feel
that we have not met your expectations reasonably or you wish for further
advice regarding the management of your complaint to contact:
Care and Social Services Inspectorate
Wales
Vale and Valleys Regional Office
4/5 Charnwood Court
Heol Billingsley
Parc Nantgarw
Nantgarw
Cardiff
CF15 7QZ.
We would also advise you to contact a
representative of the person who commissions (funds) your care e.g. Local
Authority or Local Health Board if you are unsure who best to contact these
details will be advised to you by the home manager on request.
A copy of
our full complaints procedure is available within your room, or in addition on
request from the home manager at any time.
How do we manage emergency procedures within your home and manage
aggression by residents and/or others if this arises?
Fire
The home has a fire alarm system
fitted with “Fire Exit Notices” and “Fire Emergency Instruction notices”
displayed at strategic points throughout the home as advised by the local Fire
department.
Staff are instructed through induction
training with regard to the Fire Prevention/Drills policy, this includes the
use of the homes fire appliances, evacuation, muster points, raising the alarm
etc.
Fire Drills are carried out at regular
intervals and all staff receive annual training.
All Fire fighting equipment is checked
as recommended by qualified fire equipment technicians.
All fire alarms are tested weekly by
the staff of the home, on a Monday
morning 10:00 and at 6 – monthly intervals by a maintenance engineer. All
records are kept of all such testing within the home.
All furniture, fixtures and fittings
within the home meets fire resistance guidance and we would request that any
furniture which you wish to move into the home, meets this standard, we cannot
except furniture/fittings that does not meet this standard and to protect
residents, staff and visitors we will refuse any request of yours to install
such items if their fire safety cannot be proved.
Missing
persons and Emergency Evacuation
All residents are requested to give
their consent to having their photograph taken, copy of which will be placed
within the medication administration records, and also within a missing persons
form, that will enable us to support and safeguard you within an emergency
evacuation of the building or in the rare event that your whereabouts may not
be known to staff, outside of the home.
Aggression
The home
does not operate a procedure for restraint of the resident, if a resident
become violent or aggressive towards staff or to others within the home, care
management systems will be invoked that will allow for a protection and cool
down period, allowing the resident time and space to reduce their anxieties
whilst staff will maintain the safety of the resident, restraint will only be used within a limited capacity that will
promote the residents or others safety only, and as a short term intervention.
This action may lead to referral to other professionals who will offer advice
and/or
treatment
for the resident. If such outburst persists, the provider may invoke the 28 day
notice period and request that the resident vacate the home in consultation
with any care commissioner or fee payer. Any safety device such as bed rails
and protectors, door alarms and sensors will only be used as care safety
measure and not as means of restraint and will be risk assessed accordingly,
such devices will be incorporated within the residents care plan.
Any visitor
to the home that shows violence or aggression to residents or staff will be
asked to leave the premises, failure to do so will result in this matter being
reported to the local police via 999.
This action
may also result in referral being made, in the event of violence or aggression
against residents, or in the sight or earshot of resident against staff, (which
may have affected the physical or psychological health or residents as
vulnerable people) under the South Wales Adult protection procedures (PoVA).
A copy of the homes Fire procedures, Restraint,
Aggression and PoVA procedures are available within the policy folder of your
room or on request from the Home manager at any time.
What type of accommodation do we provide?
The home is a two storey building, purpose built in 1993, and has a rural
setting with superb view across the countryside. During 2006 to August 2007, a
considerable amount of internal alteration work has been undertaken to make it
fully compliant with National Minimum Standards of the Care Standards Act 2000.
There are 35 single bedrooms all with en-suite facilities and many with
exceptional views of the local Rhondda
countryside. All rooms offered to residents for their personal occupancy can be
locked to ensure privacy. There are three lounges, two downstairs with a
television room and one upstairs, a dining room, chiropody and hair dressing
salon and numerous bathing/assisted bathing and shower facilities. There is a
passenger lift to ease mobility. The assistance call system is connected to all
bedrooms, bathrooms, toilets and all communal areas. All meals, drinks and
snacks are provided and there is a full laundry and cleaning service.
The home is staffed 24 hours a day 365 days a year by a team of Qualified
Nurses and Care Assistants. Within the nursing care unit Registered nurses under
the direction of the lead nurse are responsible for dispensing medication,
assessment, implementation and evaluation of care plans in consultation with
the resident, involving their representatives and members of the multi
disciplinary team when appropriate. Whilst within the personal care unit
support and care is provided under the direction of the team leaders and with
the support of the District nursing service when required. Within both units emphasis
is placed on the individual’s personal choices, dignity and independence.
In general assistance with care is
given according to the residents needs
·
Residents are encouraged to make
individual decisions, about diet, dress, what time they go to bed and get up
and how they spend their time.
·
A variety of leisure and social
activities will be offered
·
Contact with the local community is
encouraged with regular outings either individually or as a group
·
Regular visits are made by the
optician and chiropodist.
·
Residents will be encouraged to
continue with their religious beliefs either by attending their local place of
worship or by clergy of their chosen denomination visiting the Home.
The home has a strict no smoking policy and smoking is not
allowed within the home, we
would request that those who smoke within the grounds, including visitors
dispose of their cigarette butts within the identified receptacles which is
located within the smoking shelter.
How do we ensure that you receive the treatment
that you require including referrals to specialist services and supervision of
therapeutic techniques?
Once developed the care plan will be regularly reviewed to ensure that your
needs are being met. The Nurse, key-worker, Manager and other staff as
necessary will review any issues relating to your care plan.
Representatives with the residents consent will be encouraged to
participate in the residents’ daily routine as far as reasonably practicable,
and will be invited to attend multi-disciplinary team reviews, although they
are invited to talk to a member of staff at any time should they have any
concerns.
Care plans are reviewed daily on a shift-to-shift basis. At shift
handover the residents daily care notes are handed by the out-going staff to
the in -coming shift, and discussion takes place. Changes to the care plan may
be proposed at this point.
Nurses and team leaders evaluate the care plans monthly and amendments,
if required will be made at this time, although amendments maybe made ahead of
this schedule if required.
All amendments to the care plan are recorded in full and signed and will
be in full consultation with the resident, relatives and other care agencies.
Staff may identify the need to make referrals to additional specialists
who can enhance the level of care and support you receive, for example the
Speech and language therapist- especially important for those who have
swallowing difficulties, the Dietitian who may suggest amendments to your diet
and supplements, the chiropodist, optician, physiotherapist or occupational
therapist, and on some occasions consultant physicians or surgeons. This care
is often planned in conjunction with your General Practitioner, and for
residents who have moved in from the locality every effort is made for you to
retain your current GP.
All
meals are prepared within the home using fresh ingredients, the meals will be
varied and favourite dishes and special diets can be catered for. Residents are
encouraged to eat in the dining room but may eat in their room if this is their
choice.
For Further Information
or to make an Appointment to Visit our home please contact:
The
Home Manager
Llantrisant
Care Home
Old
Llantrisant Road
Llantrisant
Mid
Glamorgan
CF72
8LQ
Tel:
01443 - 239001
Fax:
01443 - 237973
Please
be prepared to provide brief details of your care needs or those required by
those who you represent when contacting the manager, so that we may assist you
in making the right choice about your future home, and to prevent you from
delay if we feel we cannot meet your identified needs.